Executive Manager

An Executive Manager at HDFC Life plays a strategic leadership role in driving business growth, managing teams, optimizing operations, and ensuring excellent customer service delivery. This position involves planning, executing, and evaluating business strategies aligned with organizational goals, while providing guidance and support to teams across functions such as sales, operations, customer service, or product delivery.

• 📍 Key Responsibilities📈 Strategic Planning & Execution Develop and implement strategies to achieve business and performance targets in assigned areas.
• Set goals and align team action plans with organizational priorities.
• 👥 Team Leadership & ManagementLead, mentor, and coach sales/operations teams or cross-functional teams to enhance productivity and performance.
• Monitor team performance, conduct evaluations, and support talent development.
• 🤝 Client & Stakeholder EngagementBuild and maintain strong relationships with clients, partners, and key stakeholders.
• Represent the company in stakeholder meetings and ensure customer satisfaction.
• 📊 Operations & Performance Monitoring Oversee day-to-day operations within the department to ensure efficiency and quality.
• Track and analyze key performance metrics; prepare and present reports to senior leadership.
• 💼 Compliance & Risk ManagementEnsure adherence to company policies, regulatory standards, and compliance guidelines within all activities.
• Identify operational risks and implement mitigation plans.
• 🧠 Decision Making & Problem SolvingLead problem-solving initiatives and provide sound business decisions to address challenges and improve performance.
• Recommend process improvements to streamline workflows and enhance service quality.
• 🤝 Interdepartmental CoordinationWork closely with other departments — such as product, marketing, underwriting, and customer service — to ensure alignment and seamless execution of initiatives.
• 🎓 Skills & QualificationsEducation: Bachelor’s degree; MBA or relevant postgraduate qualification preferred (e.g., Finance, Business Management, Marketing).
• Experience: Several years of experience in insurance, financial services, or related sectors — including team leadership or managerial responsibilities.
• Leadership & Communication: Strong leadership, interpersonal, and communication skills.
• Analytical & Strategic Thinking: Ability to analyze data, interpret trends, and develop strategic solutions.
• Customer Focus: Commitment to quality service and client relationships.
• Regulatory Awareness: Understanding of insurance regulations and compliance standards.
• 📌 Work Environment & BenefitsEmployment Type: Full-time, permanent.
• Location: Branch / Regional office or Head Office.
• Reporting: Typically reports to Senior Management (e.g., Senior Manager / AVP / VP level).
• Perks: Competitive salary, performance incentives, employee benefits programs, career growth opportunities and structured training & development.

📌 Role Objective To drive performance and growth in key business areas, lead high-performing teams, ensure operational excellence and compliance, and contribute to the company’s long-term success in the life insurance market.