Front Office Executive

Industry: Hospitality / Hotel

Job Description:

The Front Office Executive is responsible for managing guest reception, reservations, and front desk operations to ensure a pleasant and smooth stay for all guests. The role requires excellent communication skills, a professional attitude, and the ability to handle guests efficiently.

Key Responsibilities:

• Welcome and greet guests in a courteous and professional manner
• Handle guest check-in and check-out procedures
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Coordinate with housekeeping and other departments for room readiness
• Handle guest complaints and resolve issues efficiently
• Maintain guest records and billing details accurately
• Collect payments and prepare daily front office reports
• Ensure compliance with hotel policies and procedures

Skills & Requirements:

• Graduate
• Previous experience in hotel front office is an advantage
• Good communication and interpersonal skills
• Basic computer knowledge and familiarity with hotel management software
• Presentable personality and customer-friendly attitude
• Ability to work in shifts, including weekends and holidays