Front Office Manager

Role OverviewAs the Front Office Manager, you are the face of PNB MetLife. You will be responsible for orchestrating a seamless, professional, and welcoming environment for our policyholders and partners. This role isn't just about managing a desk; it’s about elevating the customer experience, ensuring operational excellence, and supporting our branch sales and service teams with precision and poise.

• Key ResponsibilitiesCustomer Experience Leadership: Greet walk-in customers and high-net-worth individuals (HNIs), ensuring their queries are directed to the right departments efficiently.
• Operational Management: Oversee the daily administrative functions of the reception and lobby area, maintaining a "First-Class" corporate aesthetic at all times.
• Stakeholder Support: Assist the Branch Manager in scheduling meetings, managing conference room bookings, and coordinating internal events or training sessions.
• Complaint Resolution: Act as the first point of escalation for customer grievances, de-escalating situations with empathy and professional tact.
• Compliance & Documentation: Ensure all visitor logs and security protocols align with PNB MetLife’s strict data privacy and regulatory standards.

Required Skills & QualificationsAttributeRequirementEducationBachelor’s degree in Hospitality, Communications, or Business Administration.Experience0–5 years in Front Office or Guest Relations (Insurance or Banking sector preferred).CommunicationFluency in English and Hindi (Local language proficiency is a major plus).Tech SavvyProficient in MS Office Suite and CRM software.Soft SkillsExceptional multitasking, "grace under pressure," and a solution-oriented mindset.Why Join PNB MetLife?At PNB MetLife, we believe in "Milkar Life Aage Badhayein." You will be part of a culture that values integrity, diversity, and continuous learning. We offer a competitive benefits package and a clear pathway for career progression into Operations or Customer Service Management.