International BPO Executive

The International Voice and Chat Process involves handling customer queries, issues, and requests from global clients through phone and live chat support. It requires excellent communication skills, fluency in English, and a customer-focused approach to ensure first-contact resolution. Agents interact with customers across different time zones, maintaining professionalism and empathy while providing accurate information or technical assistance. The process emphasizes service quality, quick response times, and adherence to international communication standards to enhance customer satisfaction and brand reputation.

Key Responsibilities:

Handle inbound/outbound calls, chats, and emails from international customers.

Provide accurate information and effective solutions to customer queries.

Maintain a positive, empathetic, and professional attitude toward customers at all times.

Document all customer interactions and follow up to ensure issue resolution.