International Inbound US Voice Process Executive
Webvio Technologies
International Inbound US Voice Process Executive
Webvio Technologies
Rajarhat, Kolkata/Calcutta
₹1 - ₹80,000 monthly*
Fixed
₹1 - ₹30000
Average Incentives*
₹50,000
Earning Potential
₹80,000
You can earn more incentive if you perform well
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45 applicants
Job Description
We are hiring for the position of Customer Care Executive for Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.
Candidates belongs to Travel Background there is no bar for Salary
This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires.
Need Candidates with Good communication skills and minimum 2 years of experience in International BPO
Working days: 24 working days in a month , 6 week offs, 2 paid leaves/month, 1 birthday Leave , 15 compensatory off for a year .
Shifts: US night shift , Fixed shift with Roster off
Incentive : UP to 4 lacs in a month ( Average incentive 30k to 50k in a month ) apart from salary
Salary : Fixed Salary, No deduction on salary
Training : 30 days Fully paid training will be provided
Responsibilities:-
1.Manage incoming phone calls
2.Identify and assess customers needs to achieve satisfaction
3.Provide accurate, valid and complete information by using the right methods/tools
4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements: -
1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative
2. Strong phone contact handling skills and active listening
3. Customer orientation and ability to adapt/respond to different types of characters.
4. Excellent communication and interpersonal skills
Job role
Work location
Action Area II, Newtown, Chakpachuria, New Town, West Bengal 700135, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process
Skills
Customer service, Good Communication Skills, Outbound calling
English level
Good (Intermediate / Advanced) English
Age limit
18 - 38 years
Gender
Any gender
About company
Name
Webvio Technologies
Address
Action Area II, Newtown, Chakpachuria, New Town, West Bengal 700135, India
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