International Inbound US Voice Process Executive

Webvio Technologies

Rajarhat, Kolkata/Calcutta

₹1 - ₹80,000 monthly*

Fixed

1 - ₹30000

Average Incentives*

50,000

Earning Potential

80,000

You can earn more incentive if you perform well

Work from Office

Full Time

Night Shift

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

45 applicants

Job Description

We are hiring for the position of Customer Care Executive for Webvio Technologies Pvt Ltd at Rajarhat, Kolkata.


Candidates belongs to Travel Background there is no bar for Salary 


This is a US Inbound Ticketing Process Candidate have to take 15 to 30 inbound calls in a day only and book flight tickets and train tickets for US customers as per their requirements and resolve their quires.




Need Candidates with Good communication skills and minimum 2 years of experience in International BPO

Working days: 24 working days in a month , 6 week offs, 2 paid leaves/month, 1 birthday Leave , 15 compensatory off for a year  . 

Shifts: US night shift , Fixed shift with Roster off

Incentive : UP to 4 lacs in a month ( Average incentive 30k to 50k in a month ) apart from salary

Salary : Fixed Salary, No deduction on salary

Training : 30 days Fully paid training will be provided



Responsibilities:-


1.Manage incoming phone calls


2.Identify and assess customers needs to achieve satisfaction


3.Provide accurate, valid and complete information by using the right methods/tools


4.Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution



Requirements: -


1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative


2. Strong phone contact handling skills and active listening


3. Customer orientation and ability to adapt/respond to different types of characters.


4. Excellent communication and interpersonal skills

Job role

Work location

Action Area II, Newtown, Chakpachuria, New Town, West Bengal 700135, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended

Skills

Customer service, Good Communication Skills, Outbound calling

English level

Good (Intermediate / Advanced) English

Age limit

18 - 38 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Action Area II, Newtown, Chakpachuria, New Town, West Bengal 700135, India

About company

Name

Webvio Technologies

Address

Action Area II, Newtown, Chakpachuria, New Town, West Bengal 700135, India

Job posted by Webvio Technologies

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