International Voice Process Agent
58Am Marketing Street Private Limited
International Voice Process Agent
58Am Marketing Street Private Limited
East Calcutta Township, Kolkata/Calcutta
₹10,000 - ₹15,000 monthly
Fixed
₹10000 - ₹15000
Earning Potential
₹15,000
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 29 Nov 2025 - 02 Dec 2025 | Time: 10.00 am - 04.00 pm...See details
10 applicants
Job Description
Key responsibilities
- Handle inbound and/or outbound calls from international customers.
- Provide accurate information and effective solutions to customer queries and complaints.
- Maintain detailed and accurate records of customer interactions.
- Identify and escalate priority issues to the appropriate team.
- Achieve individual and team performance targets for metrics like customer satisfaction and productivity.
- Adhere to company policies, procedures, and quality standards.
Required qualifications and skills
- Communication: Excellent verbal and written communication skills in English are mandatory.
- Customer service: A strong customer service orientation and the ability to empathize with customers are essential.
- Problem-solving: Good problem-solving and critical-thinking skills are necessary to address customer issues effectively.
- Technical proficiency: Basic computer knowledge and typing skills are required.
- Adaptability: The ability to work in a fast-paced, target-driven environment and flexibility to work in shifts, including weekends and holidays.
Job role
Work location
Acropolis Mall, Rajdanga Main Road, Shantipally, Sector B, East Kolkata Township, Calcutta, West Bengal, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
10th or Below 10th
Skills
Blended process, Domestic BPO, International BPO, Voice Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
29 Nov 2025 - 02 Dec 2025
Time
10.00 am - 04.00 pm
Other instructions
Resume required
About company
Name
58Am Marketing Street Private Limited
Address
Acropolis Mall, Rajdanga Main Road, Shantipally, Sector B, East Kolkata Township, Calcutta, West Bengal, India
Job posted by 58Am Marketing Street Private Limited
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