Management Assistant

The Senior Back Management Assistant plays a crucial role in supporting senior management and operational teams with administrative tasks, coordination, documentation, and ensuring efficient execution of back-office and management processes. This role requires strong organisational skills, attention to detail, and the ability to work with multiple teams to facilitate smooth workflow.

• 📍 Key Responsibilities🗂 Administrative Support for ManagementProvide professional administrative assistance to senior managers and leadership.
• Handle scheduling, correspondence, and documentation preparation for meetings, reports, and presentations.
• 📅 Meeting & Communication CoordinationSchedule and organise internal and external meetings, including preparing agendas and documents.
• Coordinate communication with internal teams and external stakeholders as instructed by senior management.
• 📋 Documentation & Records ManagementMaintain and update important records, reports, files, and databases.
• Ensure all documents are properly filed, archived, and accessible to relevant teams.
• 📊 Reporting AssistanceAssist in preparing management reports, performance dashboards, and summaries for review.
• Compile, analyse, and present data or information as requested.
• 🤝 Liaison & CoordinationAct as a liaison between senior management and departments (Sales, Operations, Compliance, HR, Back Office).
• Follow up on pending tasks and ensure necessary information flows efficiently among teams.
• 🧠 Process Improvement & ComplianceSupport the development and implementation of efficient back-office processes.
• Ensure compliance with standard operating procedures, company policies, and regulatory requirements.
• 📞 Customer & Team SupportAssist internal teams and field staff with back-office or management-level coordination.
• Handle enquiries professionally and redirect issues to the appropriate channels when necessary.
• 🧠 Skills & QualificationsEducation: Minimum graduate degree (BBA, Commerce, Business Administration, or related field).
• Experience: Prior experience in office administration, back-office coordination, or executive support (insurance/finance experience preferred).
• Communication: Excellent verbal and written communication skills.
• Organisation: Strong organisational skills, attention to detail, and ability to manage multiple tasks.
• Computer Skills: Proficiency in MS Office (Word, Excel, PowerPoint), email, and internal systems.
• Teamwork & Professionalism: Ability to work collaboratively and maintain professionalism with managers, clients, and colleagues.
• 💼 Work EnvironmentWork Location: Office-based (Kotak Life / MR Associates office).
• Reporting: Reports to Senior Manager / Operations Manager / Head of Department.
• Interaction: Works across departments such as Sales, Operations, Back Office, and Compliance.

🎯 Role ObjectiveTo provide high-quality support to senior management, streamline administrative and back-office processes, and ensure efficient flow of communication and documentation across teams — enabling better decision-making, execution, and service delivery.