Office Supervisor

The Office Supervisor supports the daily operations of the agency office for MR Associates under Kotak Life Insurance. You’ll ensure smooth workflow, manage office tasks, coordinate team activities, and help the team achieve business and administrative targets. This role blends leadership, administration, customer service, and coordination to keep the office functioning efficiently.

📋 Key Responsibilities🗂 Office Operations & Administration

• Supervise and coordinate daily office activities to ensure routines run smoothly.
• Manage documentation, record-keeping, and office files. Kaplan Community Career Center
• Oversee office supplies, equipment use, and basic computer systems. Kaplan Community Career Center

👥 Team Leadership & Support

• Guide, train, and supervise office staff or team associates.
• Motivate team members and support them in meeting targets and performance goals.
• Help resolve operational issues and maintain a positive work environment.

📊 Reporting & Coordination

• Prepare daily/weekly/monthly reports on office performance and task outcomes.
• Act as a point of communication between junior staff and senior management.
• Coordinate schedules, meetings, and resource allocation across functions.

📞 Client & Customer Handling

• Support customer service functions by responding to basic queries and assisting with client documentation.
• Ensure clients are handled professionally and with a customer-centric approach.

📌 Compliance & Policy

• Ensure office adheres to company policies, insurance regulations, and defined workflows.
• Help enforce discipline, proper documentation, and procedural compliance.

📌 Skills & Qualifications✔ Education: 12th Pass minimum; Bachelor’s degree preferred (Business/Finance/Administration).

✔ Experience: Some experience in supervision, office coordination, or insurance back-office roles is a plus.

✔ Communication Skills: Good verbal & written communication.

✔ Leadership: Ability to lead and motivate office staff.

✔ Computer Skills: Basic MS Office (Word, Excel, Email).

✔ Organizational Skills: Strong planning, prioritizing, and record-keeping. Kaplan Community Career Center

📌 Personality Traits✨ Proactive & responsible

✨ Team-oriented and supportive

✨ Detail-focused and deadline-driven

✨ Customer service mindset

📌 Why This Role MattersAs an Office Supervisor, you’re the backbone of the agency office — ensuring all operational gears are synchronized so advisors and associates can focus on sales, customer service, and growth. This position offers visibility into leadership roles and a stepping stone for growth into higher operational or team leadership function