Resident Engineer

Reliance Jio is hiring for the position of Resident Engineer. The job details are given below -

1. Work with various internal stake holders and get the SR’s resolved on, priority.,

2. FLT with the customer branch end stake holders.,

3. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for, faster resolution of fault.,

4 Reporting of link status – Daily / weekly / monthly wise & ensure to, maintain the customer link uptime.,

5. Interact with customer IT/SPOC for all service related issues/,delivery.,

6. Monitor DC/DR link and escalate internally for quick restoration.,

7. Handle customer escalation and feedback effectively in time bound, manner.,

8. Release the tracker on fault management to customer as well as, internal stake holder.,

9. Work on SLA bound and get the monthly/ Quarterly reports.,

10. Link monitoring and FT life cycle management on various scenarios.

If interested , then please share your CV at soumyasree.sarkar@ril.com .