Retail Pharmacist

Designation: Healthcare Executive - Pharmacist

Role: Retail - Pharmacist Department: B&M Retail

Key Responsibilities

Financial Performance and Sales

• Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.

• Drive diagnostics target achievement.

• Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.

• Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

• Ensure 0% pushback on all omnichannel orders.

• Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

• Greet all customers with folded hands.

• Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20 mins).

• Build healthy relationships through professional service and behavior.

• Home deliveries as per the business and customer service protocols, based on business requirements’.

Inventory Management and Accuracy

• Inward inventory daily with 100% accuracy.

• Ensure correct putaway as per SKU-location mapping.

• Conduct daily pullouts of expired, near-expiry, and non-moving items.

• Enter all bounced items into the system.

• Conduct daily physical SKU audits.

Compliance and Banking

• Maintain duplicate invoices and cold chain temperature records as per SOP.

• Regularize manual bills in the system.

• Manage sales returns with email approvals.

• Prepare DSR and cash ledger during shift handover; validate during takeover.

• Respond to all emails received at the store pharmacy preferably in the same shift.

Store Hygiene & Visual Merchandising

• Maintain store cleanliness via housekeeping staff.

• Clean racks and shelves daily and arrange items per VM SOP.

• Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities

• Set up in-store marketing collaterals and standees as per guidelines.

• Actively participate in camps and door-to-door activities.

• Inform customers about ongoing offers, home delivery, and diagnostic services.

What We Are Looking For

• Bachelor's degree or diploma in pharmacy with 1-3 years of experience.

• Valid State Pharmacy Council registration.

• Strong customer service and communication skills.

• Proficiency in computers and pharmacy software.

• High attention to detail, multitasking ability, and ethical conduct.