Job Title: Support Associate (Night Shift)

Location: New Town 

Shift Timing: 8:00 PM – 5:00 AM (Night Shift)

Job Type: POINT DROP WILL BE AVAILABLE 

Drop: One Side

Job Summary:

Norlox is looking for highly motivated Support Associates to join our dynamic team. The ideal candidates will be responsible for assisting customers, resolving queries, and ensuring a seamless support experience. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities:

Handle inbound and outbound support requests via calls, emails, and chat.

Resolve customer queries efficiently and professionally.

Maintain accurate records of customer interactions and resolutions.

Collaborate with internal teams to escalate and resolve complex issues.

Ensure compliance with company policies and service-level agreements (SLAs).

Identify opportunities to improve support processes and customer satisfaction.

Benefits:

Competitive salary & performance-based incentives.

Growth opportunities within the company.

Paid training and skill development programs.

Supportive and collaborative work environment.

Salary range:20,000–25,000 INR Fixed + Incentive (As per performance)

Requirements:

Experience: 1+

Education: [Specify qualification, e.g., High School Diploma/Bachelor’s Degree]

Skills:

Strong communication (verbal & written) skills.

Ability to multitask and work in a fast-paced environment.

Basic technical troubleshooting skills.

Proficiency in using customer support tools and software (preferred).

Availability to work night shifts (8:30 PM – 5:30 AM).

Benefits:

Competitive salary & performance-based incentives.

Growth opportunities within the company.

Paid training and skill development programs.

Supportive and collaborative work environment.

Salary range:20,000–25,000 INR Fixed + Incentive (As per performance)