Senior Team Manager

As a Senior Team Leader at Bharti AXA, you will lead, mentor, and drive a team of sales advisors / insurance consultants to achieve business targets, strengthen customer relationships, and grow the insurance portfolio. You’ll act as a bridge between frontline sales teams and branch management — ensuring strong performance, compliance, and continuous improvement.

• 📋 Key Responsibilities👥 Team Leadership & DevelopmentLead, coach and motivate a team of advisors/agencies to achieve assigned sales and productivity targets.
• Support recruitment, onboarding, and training of new team members.
• Conduct regular performance reviews, feedback sessions, and team meetings.
• 🎯 Performance & Target AchievementMonitor daily/weekly/monthly sales performance and pipeline development.
• Ensure targets for new business, renewals, persistency and quality metrics are met.
• Provide strategic direction to improve individual/team results.
• 📞 Customer & Relationship ManagementSupport the team in engaging clients, building long-term relationships, and resolving escalated issues.
• Maintain high standards of customer satisfaction and service quality.
• 📈 Business Growth & PlanningIdentify opportunities for cross-selling and upselling insurance products.
• Assist in developing business plans and strategies to expand market reach.
• Report progress and insights to branch or regional leadership.
• 📊 Reporting & CompliancePrepare and submit reports on team performance, key metrics, and operational issues.
• Ensure compliance with internal policies, regulatory standards (IRDAI) and documentation quality.
• Manage administrative updates related to client records and sales activities.

🎓 Skills & Qualifications✔ Education:

• Preferably Graduate (12th/HS also accepted at some locations).

✔ Experience:

• Typically 6 months+ experience in insurance sales or team-handling roles (varies by posting).

✔ Core Skills:

• Strong leadership & people management.
• Sales-driven, target-oriented, and result-focused.
• Good communication and interpersonal skills.
• Ability to train, coach, and mentor others effectively.
• Basic reporting and data interpretation.
• 📌 Reporting StructureReports to Branch Manager / Sales Manager / Regional Head depending on branch setup.
• Works closely with Sales, Operations, Customer Service, and HR teams.
• 💼 Work EnvironmentOn-site role in the branch or field office.
• Standard work hours with occasional extended timings based on target requirements.
• Incentives and performance bonuses are common in addition to fixed pay.

🧠 What Success Looks LikeA successful Senior Team Leader consistently:

• Meets and exceeds sales targets, performance goals and quality metrics.
• Develops a productive and motivated team with low attrition.
• Maintains excellent customer service and strong relationships.
• Ensures compliance with Bharti AXA’s operational and ethical standards.