Senior Telesales Specialist

Job Title: Front Desk & Telesales Executive (Patient Coordination & Accounts)

Organization: BCA Clinic

Reporting To: Front Desk Manager / Clinic Administrator

Role Summary:

The Front Desk & Telesales Executive will be responsible for managing patient inquiries, lead conversion, front desk operations, and basic accounting functions. The role requires excellent communication skills, professionalism, and the ability to convert patient interest into confirmed consultations while ensuring smooth clinic operations.

Key Responsibilities:

Telesales & Patient Conversion

• Handle inbound and outbound calls from patients who have shown interest through advertisements, digital campaigns, or referrals.
• Provide clear, accurate, and ethical information regarding requested treatments and procedures.
• Follow up with prospective patients and successfully convert inquiries into scheduled clinic consultations.
• Maintain proper lead records, follow-up status, and conversion data.

Front Desk Operations

• Manage patient walk-ins, registrations, appointments, and coordination with doctors and clinical staff.
• Ensure a professional and welcoming experience for all patients.
• Handle billing queries, estimates, and patient documentation.
• Coordinate smoothly with the Front Desk Manager and medical team.

Accounts & Administrative Support

• Manage basic clinic accounting including billing, receipts, daily collections, and payment records.
• Handle cash, card, UPI transactions, and maintain accurate financial entries.
• Assist in preparing daily and monthly reports related to patients, sales, and collections.
• Ensure accuracy and confidentiality of patient and financial data.