Service Champion(Pan INDIA)

2Coms Consulting Pvt Ltd.

College Square, Kolkata/Calcutta

₹15,000 - ₹25,000 monthly


15000 - ₹25000

Earning Potential


Field Job

Full Time

Min. 1 Years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

98 applicants

Job Description

1) Customer Handling Receiving customer with smile and greet him with Politeness, courteousness and professionalism Verify the service requests made by customers & Capture VOC of the customer and update in the system Conversational skill for telephonic as well as face to face discussion Customer communications about repair updates 2) Diagnosis Analyse and Diagnose the Scooter to identify number and type of repairs applicable Update the diagnosis report in the WMS (Getafix)   Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed 3) System Handling Track the Customer complaint in Zendesk and update the system on live basis Operate Workshop Management System (Getafix) and ensure 100 % adherence Update operational Status and ETA on timely basis in both CRM and WMS systems Check for scooter health in Telematics Command centre for deep diagnosis 4) Technical Repairs Service Champion should be fully equipped with knowledge on OLA Scooter Could able to repair/replace all the parts of the scooter Ensure he/she is updated on OLA technical curricular, news bulletin on EV 5) Process and Operational Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters. Invoicing and Payment Collections Ensure bays are free from any foreign materials and fit for serviceability 6) Parts Operation Auditing the inventory and ensure system and physical inventory is same Perform GRN and maintain Inventory at Experience Centre Ensuring Warranty part reverse logistics to the Mother workshop 7) Safety and Compliance Wear Uniform and Protective Gear while repairing scooter Use Protective Gear and proper handling of Tool Kits while repairing scooter Ensure fire fighting equipments are in place to ensure fire handling Benefits Upto 3 Lpa

More about this Service Champion(Pan INDIA) job

2Coms Consulting Pvt Ltd. is aggressively hiring for the job profile of Service Champion at Kolkata in College Square locality. Kindly go through the FAQs below to get all answers related to the given job. 1. How much salary can I expect? Ans. You can expect a minimum salary of 15,000 INR and can go up to 25,000 INR. The salary offered will depend on your skills, experience and performance in the interview. 2. What is the eligibility criteria to apply for this job? Ans. The candidate should have studied 12th Pass and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Kolkata to get hired quickly. 3. Is there any specific skill required for this job? Ans. The candidate should have Basic English skills and sound communication skills for this job. 4. Who can apply for this job? Ans. Both Male and Female candidates can apply for this job. 5. Is it a work from home job? Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Kolkata at apna. 6. Are there any charges or deposits required while applying for the role or while joining? Ans. No work-related deposit needs to be made during your employment with the company. 7. How can I apply for this job? Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview. 8. What is the last date to apply? Ans. The last date to apply for this job is 19-May-2024. For more details, download apna app and find Full Time jobs in Kolkata. Through apna, you can find jobs in 74 cities across India. Join NOW!

Job Requirements


Min. 1 Years


12th Pass

English Level

Basic English

Job Role


Sales & BD

Employment Type

Full Time

Role / Category

Field Sales


Day Shift

Interview & address details

Company Address

Kolkata, West Bengal, India

Interview mode

Job posted by 2Coms Consulting Pvt Ltd.

This job has expired

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