Service Engineer

Job Title: Service Engineer

Experience: Minimum 1 to 6 years

Company Summary: We are a leading manufacturer of laser machines with a global presence. Our machines are known for their precision and quality, and we are committed to providing excellent service to our customers. Currently, we are seeking a Service Engineer for our Indore location to assist in machine installation, maintenance, repair, and service-related tasks.

Products: Fiber Laser Marking, Laser Cutting. Engraving, Laser Welding, Co2, Gold Machine & others.

Job Summary:

1.      As a Service Engineer, you will be responsible for machine installation, maintenance, repair, and service activities.

2.      This role involves fieldwork, where you will visit customer locations to provide hands-on solutions for working with laser machines.

3.      Candidate should be good in English communication, possess their own means of transportation (bike/car)

4.      Conduct machine installations and ensure proper functioning according to specifications.

5.      Respond promptly to customer complaints and provide timely resolutions to ensure customer satisfaction.

6.      Maintain accurate records of service activities, including service reports and customer communication and working experience on using excel or software.

7.      Adhere to safety protocols and guidelines during service activities

Required Qualifications:

1. Educational background in electrical engineering or a related field.
2. Ability to provide service at customer locations and travel as required.
3. Possession of a valid driver's license and own transportation (bike/car) for fieldwork.