Service Head
Susmita Electronics Private Limited
Service Head
Susmita Electronics Private Limited
Salt Lake City, Kolkata/Calcutta
₹35,000 - ₹55,000 monthly*
Fixed
₹35000 - ₹50000
Average Incentives*
₹5,000
Earning Potential
₹55,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 5 years
Basic English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 31 Mar 2026 - 10 Apr 2026 | Time: 10.00 am - 04.00 pm...See details
4 applicants
Benefits include: PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Health Insurance, Food/Meals
Job Description
- Lead and manage the entire service operations for the assigned region
- Ensure quick resolution of customer complaints with high service standards
- Handle and guide service team, technicians, and coordinators
- Monitor installation, repair, and maintenance activities
- Maintain service TAT (Turnaround Time) and customer satisfaction levels
- Provide technical support and troubleshooting for complex issues
- Manage spare parts planning and inventory control
- Ensure proper service reporting and documentation
- Coordinate with sales team for customer support and service alignment
- Train and develop team on technical skills and service quality
- Handle CRM software and lead a team.
- Able to prepare policy and Impliment that
Job role
Work location
Imagine Techpark - Kolkata, Salt Lake Sector V College More, DP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 5 years
Education
Graduate
English level
Basic English
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
31 Mar 2026 - 10 Apr 2026
Time
10.00 am - 04.00 pm
Other instructions
Bring an updated resume
About company
Name
Susmita Electronics Private Limited
Address
Imagine Techpark - Kolkata, Salt Lake Sector V College More, DP Block, Sector V, Bidhannagar, Kolkata, West Bengal, India
Job posted by Susmita Electronics Private Limited
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