Primary Skill

Implementation of ServiceNow CSM solutions, including but not limited to case management, knowledge management, and self-service portals

Collaborate with customers to identify their business requirements and translate them into technical solutions

Create detailed technical design documents and assist with project planning and estimation

Provide technical leadership and guidance to junior team members, including code reviews and knowledge sharing

Stay up-to-date with the latest ServiceNow releases and industry trends, and proactively suggest enhancements to improve the customer experience

Troubleshoot and resolve issues related to ServiceNow CSM implementations

Work closely with cross-functional teams, including ServiceNow developers, project managers, and business analysts

Secondary Skill

We are seeking a highly skilled ServiceNow CSM Senior to join our team. The ideal candidate will have a proven track record of delivering successful ServiceNow projects, with a focus on Customer Service Management (CSM). The candidate will be responsible for leading the implementation and customization of ServiceNow CSM solutions, as well as providing technical guidance and support to junior team members.

Job Description

2+ years of experience with ServiceNow CSM, including implementation, customization, and administration

Proven experience leading successful ServiceNow projects, with a focus on CSM

Strong understanding of ServiceNow platform architecture and data model

Strong technical skills in JavaScript, HTML, CSS, and ServiceNow scripting languages (e.g. GlideRecord, GlideSystem)

Excellent communication skills and the ability to collaborate effectively with customers and cross-functional teams

ServiceNow certifications in CSM and ITSM strongly preferred