Team Leader

Teleperformance

Kolkata/Calcutta

₹20,000 - ₹35,000 monthly

Fixed

20000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

149 applicants

Benefits include: PF, Health Insurance, ESI (ESIC), 5 working days, Two-way cab

Job Description

Job brief


We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis.

As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Ultimately, you should lead by setting a good example and engage the team to achieve goals.

Responsibilities

  • Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognise high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organise team building activities

Requirements and skills

  • Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Good PC skills, especially MS Excel Excellent communication and leadership skills Organisational and time-management skills Decision-making skills Degree in Management or training in team leading skills.

Best regards.

Yamanur K

9449900627

yamanurappa.kuri@teleperforamcnedibs.com

Job role

Work location

Kolkata, West Bengal, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Diploma

Skills

Customer service, Good Communication Skills, Attendance management, Shrinkage control, International BPO, Voice Process

English level

Basic English

Gender

Any gender

About company

Name

Teleperformance

Address

Kolkata, West Bengal, India

Job posted by Teleperformance

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