Team Leader

We need Team leader for Operations Team handling.

The Team Leader is responsible for supervising, guiding, and motivating a team to achieve business targets. This role ensures smooth operations, supports team members for performance improvement, and maintains high service standards.

• Key Responsibilities1. Team ManagementLead, supervise, and motivate a team of associates/executives.
• Allocate tasks, set daily/weekly targets, and monitor performance.
• Provide regular coaching, feedback, and training to team members.
• Ensure team discipline, punctuality, and adherence to company policies.
• 2. Sales & Target Achievement (if sales-related)Drive the team to achieve monthly and quarterly business targets.
• Plan strategies for sales growth and customer acquisition.
• Track individual and team performance on a daily basis.
• Maintain strong follow-up for lead conversion and retention.
• 3. Operations & CoordinationEnsure smooth day-to-day workflow within the team.
• Maintain reports, MIS, attendance, and performance trackers.
• Coordinate with management and other departments for operations.
• Assist in resolving team issues and escalating concerns when required.
• 4. Customer ServiceEnsure high service standards and quick resolution of customer queries.
• Address escalations and provide solutions in a timely manner.
• Maintain customer satisfaction and strong relationship management.
• 5. Recruitment & TrainingAssist HR or managers in hiring new team members.
• Conduct onboarding, training, and skill development sessions.
• Identify skill gaps and support learning initiatives.
• Skills & QualificationsMinimum 1–3 years of experience in team handling/supervisory roles.
• Strong communication, leadership, and interpersonal skills.
• Ability to motivate and guide team members.
• Good knowledge of MS Office, reporting, and performance tracking.
• Target-driven and problem-solving mindset.
• Key AttributesLeadership & Decision-making
• Team Coordination
• Goal Orientation
• Positive Attitude
• Problem Solving
• Time Management