Team Leader - Operations

Job Title: Team Leader – Operations (International Website Sales – US Process)

Shift: Night Shift (8:30 PM – 5:30 AM)

Working Days: Monday to Friday

Job Type: Full-Time

Location: Sector 5, Kolkata

Job Description:

We are looking for an experienced and dynamic Team Leader – Operations to manage and drive performance for our International Website Sales (US Process) team.

The ideal candidate must have a strong background in the digital marketing domain, hands-on experience in international sales, and proven experience in handling a team. The role involves leading the team, monitoring performance, assisting in deal closures, and ensuring revenue targets are achieved.

Key Responsibilities:

• Lead, manage, and motivate the International Voice Process (US Website Sales) team.
• Monitor daily sales performance and ensure targets are consistently met.
• Assist team members in pitching and closing high-value deals.
• Provide guidance, call monitoring, and real-time feedback to improve performance.
• Conduct training sessions and continuous skill development for the team.
• Maintain reports on team productivity, conversions, and revenue.
• Coordinate with management for strategy planning and process improvements.
• Ensure quality standards and compliance are maintained.

Eligibility Criteria (Mandatory):

• Minimum 1 year of experience in team handling for International Sales.
• Mandatory experience in the Digital Marketing domain.
• Strong experience in handling US process (website sales preferred).
• Excellent spoken English communication skills.
• Strong leadership and team management skills.

Preferred Skills:

• Strong closing skills with ability to handle escalations.
• In-depth understanding of website development and digital marketing services.
• Ability to work in a target-driven and performance-oriented environment.
• Strong analytical and reporting skills.
• Key Competencies:Leadership & team motivation
• Sales strategy & deal closure
• Performance monitoring
• Problem-solving and decision-making
• Client handling and objection management