Team Leader - Operations

🧩 Team Leader – OperationsCompany: Bajaj Allianz Life Insurance

Department: Operations / Customer Service

🎯 Role OverviewThe Team Leader – Operations is responsible for managing daily operational activities, leading a team to ensure smooth policy servicing, and delivering high-quality customer support while meeting productivity and compliance standards ⚙️

• 🛠️ Key ResponsibilitiesLead and manage a team of operations executives 👥
• Monitor daily workflow and ensure timely processing of cases ⏱️
• Ensure accuracy in policy issuance, endorsements, and servicing 🗂️
• Track team performance and achieve productivity targets 📊
• Handle escalated customer queries and provide effective resolution 📞
• Ensure adherence to IRDAI guidelines and company policies ✅
• Conduct regular team meetings, training, and performance reviews 📚
• Prepare MIS reports and share updates with management 📝
• 🎓 Qualifications & ExperienceGraduate / Post-Graduate in any discipline 🎓
• 4–7 years of experience in Life Insurance operations 🏦
• Prior team-handling experience preferred
• 💡 Skills & CompetenciesStrong leadership and people management skills 👑
• Good communication and problem-solving abilities 🗣️
• Attention to detail and process orientation 🔎
• Ability to work under deadlines and pressure ⚡
• 🌈 Why Join Bajaj Allianz Life?Well-established brand with strong market presence 🏆
• Stable role with growth opportunities 📈
• Process-driven and collaborative work environment 🤝

If you’d like, I can:

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