Team Leader - Operations

Team Leader (Non-Voice / Data Entry Process)🏢 Company: OmNetra Business (OPC) Private Limited📍 Location: Kolkata (Work From Office)💼 Role: Team Leader (TL) – Operations🎯 Job SummaryWe are looking for a highly responsible and result-driven Team Leader (TL) to manage a team of agents working on non-voice/data entry processes. The TL will be responsible for ensuring daily targets are achieved, maintaining quality standards, and managing team performance effectively.

🔧 Key Responsibilities📊 Team ManagementHandle and manage a team of data entry / chat agents

• Assign daily work (PDF/forms) to agents
• Ensure each agent meets daily targets (quantity + accuracy)
• Monitor attendance, discipline, and productivity

• 📈 Performance & Target HandlingEnsure daily, weekly, and monthly targets are completed on time
• Track individual agent performance
• Push team to achieve maximum output with minimum errors
• Identify low performers and take corrective action
• 📋 Reporting & TrackingMaintain daily Excel tracker/report
• Submit end-of-day report including:
• Total forms completed per agent
• Errors identified by QC
• Team productivity summary
• Share reports with management on time

• ✅ Quality Coordination (QC Handling)Coordinate with QC team for error tracking
• Ensure agents rectify errors quickly
• Maintain accuracy levels (minimum 95%)
• Reduce error percentage over time 
• ⚡ Operations ControlEnsure smooth workflow between Agents → TL → QC
• Solve real-time issues on the floor
• Handle workload distribution efficiently
• Ensure no delay in process execution
• 🧠 Training & SupportGuide and train new agents
• Help team understand process clearly
• Motivate team for better performance
• 🧑‍💼 RequirementsExperience in BPO / Data Entry / Non-Voice Process
• Strong team handling skills
• Good knowledge of Excel & reporting
• Ability to manage pressure & deadlines
• Leadership mindset with problem-solving ability 
• 💰 Salary & BenefitsSalary: As per experience
• Performance-based incentives
• Growth opportunities in operations
• 🚀 Ideal CandidateSomeone who can control the team like a boss
• Strict with targets but supportive with team
• Can ensure work is completed ON TIME without excuses