Team Leader - Operations

Job Type: Full-time ⏰

About Us

At [kotak life insurance], we are passionate about delivering exceptional service and ensuring our clients have an amazing experience with our products. As a fast-growing company, we are looking for a Team leader operations to join our team and help us elevate our client relationships to the next level! 🚀

• Key Responsibilities 🔑Client Onboarding: Welcome and guide new clients through the onboarding process to ensure they’re set up for success. 👋
• Relationship Building: Build and maintain long-term, trusted relationships with clients by understanding their needs and goals. 🤝
• Product Training: Provide training and support to clients on our products and services to help them maximize their usage. 📚
• Issue Resolution: Address client inquiries, troubleshoot issues, and work with the team to provide timely solutions. 🛠️
• Feedback Loop: Gather client feedback to help improve our products, services, and overall client experience. 📈
• Reporting & Analytics: Regularly monitor client performance and provide insights to help them achieve their desired outcomes. 📊
• Upsell & Cross-sell: Identify opportunities for upselling or cross-selling based on client needs and growth potential. 💡
• Qualifications 📑Experience: Minimum of 2 years in a client-facing role, preferably in client success, account management, or customer service. 💼
• Communication: Excellent verbal and written communication skills—ability to explain complex ideas simply. 🗣️
• Problem-Solving: Strong troubleshooting and critical-thinking skills. 🧠
• Customer-Focused: A passion for delivering outstanding customer service and making clients feel valued. 💖
• Tech-Savvy: Comfortable using CRM tools and other client success software. 💻
• Team Player: Able to collaborate effectively with internal teams to meet client needs. 🤗
• What We Offer 🎁Competitive salary 💸
• Health & wellness benefits 🏥
• Learning & development opportunities 📚
• A positive and inclusive work culture 🌟
• Flexible work environment 🏡
• Exciting team-building events 🎉