Team Leader - Operations

Woodrock Infotech Private Limited

Salt Lake City, Kolkata/Calcutta

₹18,000 - ₹25,000 monthly

Fixed

18000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

3 applicants

Benefits include: PF, Health Insurance

Job Description

Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations.

Job Description

•      Managing a team of 15 to 25 associates

•      Responsible for AHT, attrition, shrinkage, and Csat management

•      Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.

•      Managing the day-to-day activities of the team.

•      Motivating the team to achieve organizational goals.

•      Developing and implementing a timeline to achieve targets.

•      Conducting training of team members to maximize their potential.

•      Conducting quarterly performance reviews.

•      Contributing to the growth of the company through a successful team.

•      Creating a pleasant working environment that inspires the team.

•      Responsible for driving process-related KPIs

•      Work Module – Work from Office

Candidate Profile

• Minimum 12 pass with 2 years of relevant experience preferred

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work in a flexible schedule.

 Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91

Looking for immediate joiners

 Salary- Best in the industry


Job role

Work location

Fitway Enclave, Street Number 18, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended, Customer Support - Operations

English level

Good (Intermediate / Advanced) English

Age limit

18 - 40 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Fitway Enclave, Street Number 18, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India

About company

Name

Woodrock Infotech Private Limited

Address

Fitway Enclave, Street Number 18, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India

Job posted by Woodrock Infotech Private Limited

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