Team Leader ( Purulia Location)

HelpMessagesbrishty.mukherjee@niramayasoul.com

Start of main content

ReviewJob detailsJob titleCompany for this jobNumber of openingsCountry and languageLocationJob typePayBenefitsJob descriptionCustomized pre-screeningCustomized pre-screening was not provided and will not appear on the job page.SettingsApplication methodRequire resumeApplication updatesCandidates contact you (email)Accommodations requestsHiring timelineHave feedback?₹834.00 credit availableExpires May 1, 2026By selecting Confirm, you agree that this job post reflects your requirements, and agree it will be posted and applications will be processed following Indeed's Terms, Cookie, and Privacy Policies.

©2026 IndeedCookies, privacy and terms–Privacy center–Security–Billing–Contact

Edit the job post

Job description *

ob Responsibilities:*

* Manage and supervise the telecalling / customer support team.

* Ensure daily call targets and order targets are achieved.

* Handle B2C customer queries related to medicine orders.

* Monitor orders coming from WhatsApp and dashboard leads.

* Track and review team performance (Total Calls, Connected Calls, Orders).

* Train team members on customer handling, product knowledge, and order closing.

* Maintain daily performance reports and share updates with management.

* Resolve customer complaints and ensure smooth service.

*Requirements:*

* 1–2 years of experience in Telecalling / Customer Support / E-Pharmacy.

* Team handling experience preferred.

* Good communication skills in Hindi and Bengali (basic English preferred).

* Basic computer knowledge (Excel, CRM, or dashboard handling).

* Target-oriented with leadership skills.