Team Manager - Debt Recovery

📋 Job Description: Team Manager - Debt Recovery

Overview

We are seeking a highly motivated and experienced Team Manager to lead our Debt Recovery team. The ideal candidate will possess strong leadership abilities, a proven track record in debt collection, and the skills to drive team performance and ensure compliance with regulatory standards. Experience in managing and mentoring a team is essential.

• Key ResponsibilitiesTeam Leadership & Management:
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• Lead, mentor, and motivate a team of Debt Recovery Officers to achieve individual and team collection targets.
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions to ensure continuous skill development.
• Manage shift schedules, attendance, and workflow to ensure optimal team productivity and coverage.
• Handle complex escalations and resolve customer/debtor complaints effectively and compliantly.
• Performance and Strategy:
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• Monitor key performance indicators (KPIs) and collection metrics daily, identifying trends and areas for improvement.
• Develop and implement effective collection strategies and best practices to maximize recovery rates.
• Prepare and present regular performance reports to senior management.
• Compliance and Quality:
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• Ensure all team activities comply with relevant legal frameworks, internal policies, and ethical debt recovery practices.
• Conduct quality checks on calls and communication to maintain high standards of professionalism and compliance.
• Stay updated on regulatory changes impacting debt recovery operations.
• Required Qualifications & Experience
• Proven Experience: experience in debt collection/recovery, with at least [2] years in a team lead or management role.
• Expertise: In-depth knowledge of debt recovery processes, negotiation techniques, and legal requirements.
• Team Management Skills: Demonstrated ability to manage, train, and inspire a high-performing team in a target-driven environment.
• Communication: Excellent verbal and written communication, negotiation, and interpersonal skills.
• Technical Proficiency: Proficient in using collection software and MS Office Suite (especially Excel).
• Preferred Qualifications Possession of a Debt Recovery Agent (DRA) Certificate from a recognized institution will be highly preferred.
• Experience managing teams in a Call Centre/BPO environment.
• A Bachelor's degree in Finance, Business Administration, or a related field.

Why Join Us?

We offer a challenging and rewarding environment where your leadership skills will directly impact our success. You will receive a competitive salary, performance bonuses, and opportunities for professional growth.