Technical Support Executive

Roles and Responsibilities :-

• Handle customer queries and technical issues via voice (inbound/outbound) professionally and efficiently.
• Provide technical support and troubleshoot issues related to software, hardware, or network connectivity.
• Record customer interactions accurately and follow up for issue resolution.
• Meet defined metrics such as call quality, response time, and customer satisfaction.
• Escalate complex issues to higher-level technical teams as required.
• Adhere to process guidelines and company policies.

• Required SkillsExcellent communication skills (English – verbal and written).
• Strong problem-solving and analytical ability.
• Basic understanding of computer systems, operating systems, and networking concepts.
• Ability to handle high-pressure situations with patience and professionalism.
• Flexible to work in rotational shifts and weekends.