Telecaller

Tele Caller

Post-2

Job Location- Behala, Kolkata

Key Responsibilities-

Outbound Calling: Contact potential and existing customers to introduce products/services, generate interest, and persuade them to make a purchase or schedule an appointment. 

Inbound Call Handling: Address incoming customer inquiries, concerns, and complaints, providing solutions and support. 

Lead Generation & Follow-Up: Identify and nurture potential leads, following up to convert them into sales. 

Customer Interaction: Gather customer feedback, provide detailed information about products, and explain benefits and pricing. 

Record Keeping: Maintain accurate records of customer interactions, update CRM systems, and document feedback. 

Sales & Targets: Work towards achieving sales targets and contribute to team performance. 

Problem Resolution: Handle customer complaints professionally and resolve issues promptly. 

Required Skills & Qualifications

Excellent Communication: Strong verbal communication and listening skills are crucial for effective customer engagement. 

Persuasion Skills: The ability to persuade customers, negotiate, and handle objections confidently. 

Patience & Professionalism: Maintain a professional demeanor, especially when dealing with rejections or difficult customers. 

Organizational Skills: Manage multiple tasks, maintain accurate records, and organize call information effectively. 

Product Knowledge: Stay updated on product details and industry trends to provide accurate information. 

Computer Literacy: Proficiency in using CRM software and updating databases. 

Education: Typically a high school diploma or equivalent is required. 

Typical Work Environment

Telecallers often work in an office setting. 

The role can be in various industries, including Education, e-commerce, and HR.

A typical telecaller role may also involve customer support departments.