Make Outbound Calls

– Call potential or existing customers/students to inform them about products, services, or programs.

Answer Inbound Queries

– Handle incoming calls and resolve questions or concerns in a professional manner.

Lead Generation & Follow-up

– Identify potential leads, update CRM, and follow up regularly to convert interest into sales or registrations.

Explain Offerings Clearly

– Provide accurate information about products, services, pricing, and benefits tailored to the caller's needs.

Maintain Call Records

– Document interactions, feedback, and status updates in internal databases or CRM software.

Achieve Daily/Weekly Targets

– Meet assigned goals for calls, conversions, or appointments set.

Handle Objections Professionally

– Address doubts and objections confidently while maintaining a positive attitude.

Coordinate with Internal Teams

– Collaborate with sales, marketing, or admissions departments for smooth operations and follow-through.