Telecaller

☎️ Job Title: Tele Caller – Virtual Home Healthcare App

🏢 Company: SOHO Foundation

📍 Location: KARNANI MANSION, Park Street, Taltala, Calcutta, West Bengal, India

🕒 Employment Type: Full-Time

🌟 Job Summary :

We are looking for enthusiastic and customer-focused Tele Callers to explain the features and benefits of Family Doctor.

. The role involves calling prospects & existing clients, educating them about how they can receive treatment at home through our expert team of doctors & health consultants, and assisting them with app usage and registration.

• 🛠️ Key Responsibilities📞 1. Outbound and Inbound Calling & Client Engagement Make outbound calls to prospective customers to introduce and explain the App
• Connect with existing clients to ensure they understand app services & features
• Follow calling scripts and maintain professional communication
• 💬 2. Explaining App Features & Health Services Educate customers on how they can receive home-based virtual treatment
• Explain features:
• 
  
• 👨‍⚕️ Online doctor consultations
• 🏥 Virtual home treatment from expert healthcare teams
• 💊 Prescription guidance & follow-up
• 🕒 24/7 health assistance
• Guide customers on downloading, registering, and navigating the app
• 🤝 3. Lead Generation & Conversion Support Identify potential customers during calls
• Transfer warm leads to the sales/medical consulting team
• Encourage app sign-ups and increase user activation
• 📝 4. Customer Support & Query Handling
• Answer questions related to treatment options & app usage
• Provide correct information regarding consultation packages, pricing & availability
• Resolve customer concerns or escalate complex issues
• 📊 5. Data Maintenance & Reporting Maintain daily call logs, lead sheets, and customer records
• Update CRM with call outcomes & follow-up reminders
• Share daily/weekly performance reports with the team
• 🎯 Additional Responsibilities🔍 Conduct follow-up calls for incomplete registrations
• 📢 Participate in promotional campaigns & health awareness calls
• 🎧 Support inbound calls when required
• 📚 Stay updated with new app features, doctor additions & health programs
• 💡 Provide customer feedback to improve app experience
• 🧩 Skills & Competencies
• 🗣️ Excellent communication skills in Hindi/English (regional language is a plus)
• 😊 Customer-friendly, patient & empathetic tone
• 📱 Ability to learn and explain app features clearly
• 💻 Basic computer & smartphone proficiency
• 🤝 Strong persuasion & convincing skills
• ⏱️ Ability to handle high call volumes
• 🎓 Qualifications
• Minimum 12th pass (Graduation preferred)
• Freshers & experienced candidates both can apply
• Tele-calling / BPO / healthcare calling experience is an advantage
• 💰 Benefits Attractive salary + incentives
• Training on app features & healthcare guidelines
• Career growth opportunities in Sales, Customer Care & Operations
• Friendly and supportive work environment