Telecalling Executive

Make outbound calls to prospective customers to introduce company products/services.

Answer inbound calls, address customer inquiries, and provide accurate information.

Build and maintain strong relationships with customers by following up on leads and ensuring excellent service.

Understand customer needs and recommend suitable products or solutions.

Maintain detailed records of calls, customer interactions, and outcomes in the CRM system.

Meet daily/weekly/monthly targets for calls, leads, conversions, and follow-ups.

Handle customer concerns politely and efficiently, ensuring a positive experience.

Collaborate with the sales and marketing teams to improve lead quality and conversion strategies.

Stay updated with product knowledge, promotional offers, and sales techniques.