Telesales Executive

Job Opening: Telesales Executive

Location: Sovabazar, Kolkata (Full-Time, In-Person)

Organization: IND (Institute of NeuroDevelopment)

About IND

IND is a purpose-led organization dedicated to transforming the lives of neurodivergent children and their families through heart-centered, home-based, and science-backed interventions. Our programs empower parents, bridge developmental gaps, and bring clarity, confidence, and capability to families navigating autism, ADHD, and related challenges.

As IND grows, we are building a strong front-line communications team to expand our reach, onboard new families, and support them through their journey with us.

Role Overview

We are looking for a Telesales Executive who will be the voice of IND—someone who can build trust, convey the value of our programs, and guide families toward the right support solutions. This role is ideal for someone who enjoys helping people, is persuasive without being pushy, and knows how to build warm yet professional relationships over the phone.

Key Responsibilities (KRA)1. Inbound & Outbound Calling

Make follow-up calls to families who have shown interest in IND's offerings

Reach out to fresh leads from events, social media, and referrals

Respond to queries with clarity and empathy, and qualify leads based on readiness

2. Explaining Services

Communicate IND’s programs, pricing, and benefits in a structured, simple manner

Use pre-prepared pitch scripts with natural flow and flexibility

Resolve objections and guide families toward the next action step (registration, session, or payment)

3. Lead Tracking & CRM Updates

Maintain accurate records of interactions, follow-ups, and lead status

Coordinate with the parent support, coaching, or onboarding team as needed

Meet daily/weekly call targets and conversion goals

4. Sales Follow-Up & Conversion

Nurture leads over time and close them at the right stage

Suggest relevant offerings based on the family’s unique needs

Ensure a smooth and encouraging experience from first call to enrollment

Who This Role Is For

Individuals with 1–3 years of experience in telesales, telecalling, customer service, or inside sales

Fluent in spoken Bengali, Hindi, and English

Someone with strong communication skills, a warm tone, and emotional intelligence

Experience in parent-facing roles, education, or health/wellness services is a bonus

Must be target-driven, sincere, and committed to ethical, service-based selling

Growth & Opportunities at IND

Be part of a high-impact mission that transforms real lives

Receive training in conscious communication, service-based selling, and family psychology

Grow into roles such as Sales Manager, Community Relationship Lead, or Enrollment Advisor

Work in a deeply respectful, human-first environment that values purpose, not just performance

Job Details

Type: Full-Time (Offline)

Location: Sovabazar, Kolkata

Work Days: 6 days/week

Salary: Fixed + Incentives (based on performance)