Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP SCM APO Advanced Planning & Optimization
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex software problems, ensuring that business operations run smoothly and efficiently. You will engage in proactive monitoring and maintenance of systems, contributing to the overall reliability and performance of the applications in use. Your role will require you to analyze system performance, gather user feedback, and implement solutions that enhance the user experience and operational efficiency.

Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and implement improvements as necessary.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP SCM APO Advanced Planning & Optimization.
- Strong analytical and problem-solving skills.
- Experience with system monitoring and performance tuning.
- Ability to work collaboratively in a team environment.
- Familiarity with incident management and resolution processes.

Additional Information:
- The candidate should have minimum 5 years of experience in SAP SCM APO Advanced Planning & Optimization.
- This position is based at our Kolkata office.
- A 15 years full time education is required.