Application Tech Support Practitioner

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Workday Extend
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : Mandatory to have Workday Related certification for the Primary skill 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, ensuring that client concerns are addressed promptly and effectively. Your role will also involve interpreting complex issues and designing tailored resolutions based on your extensive product knowledge, contributing to the overall quality and reliability of our services. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team knowledge and skills. - Monitor system performance and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Extend. - Strong understanding of application support processes and methodologies. - Experience with troubleshooting and resolving technical issues. - Ability to communicate complex technical information clearly to non-technical stakeholders. - Familiarity with system integration and data management practices. Additional Information: - The candidate should have minimum 5 years of experience in Workday Extend. - This position is based at our Kolkata office. - Mandatory to have Workday Related certification for the Primary skill and 15 years full time education.