Application Technical Support Specialist

Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : TWS Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will define client issues accurately and leverage your deep product knowledge to design effective resolutions, ensuring a high standard of quality in all interactions.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for system support.
- Provide training and guidance to junior team members on system functionalities.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in TWS Administration.
- Strong understanding of system interfaces and application support.
- Experience with troubleshooting and resolving technical issues.
- Ability to communicate complex technical information clearly to non-technical stakeholders.
- Familiarity with monitoring tools and performance metrics.

Additional Information:
- The candidate should have minimum 2 years of experience in TWS Administration.
- This position is based at our Kolkata office.
- A 15 years full time education is required.