Assistant Manager - Customer Complaints and Technical Support

Assistant Manager

1.    To attend the customer complaints regarding short/wrong supply, issues faced by customer during installation and performance of pumps at site. Provide Technical Guidance to customer & suggest repair techniques.

2.    To analyse the complaints and provide solution to the customer with proper root cause analysis

3.    Collect application & operation related data for understanding criticalities & possible problems.

4.    To share the learnings at site with the concerned stakeholders like operations, quality and purchase team to avoid re-occurrence of the complaints.

5.    Gather application & operation related data and various salvaging techniques, used by our customers.

6.    Presenting the collected information on claims/ complaints to after sales for work solutions & implement solutions.

7.    To prepare case studies for presentation during training.

8.    Any other assignment as directed by the superiors from time to time.

Experience Level

Mid Level