Associate

• Connect applicants through outbound calls to coordinate on their applications. • Answer inbound calls from the applicants about general concerns / issues related to application. • validate accurate information from the applicants (i.e. phone number, email, proper spelling of applicant names). • Guide the applicant to submit all required missing documents to complete the underwriting process of their application. • This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. Qualifications: • Good communication in the applicable language (English) - Spoken skills & written skills • Willing to work in the night shift (6:30 pm to 4:30 am) • Customer service skills • Technical proficiency in MS office products required (Excel, Word, etc.) • Prefer to have experience using Yardi Voyager or similar property management program Customer service