Customer Assistance Manager - Credit Card Recovery and Hardship Assistance

Customer Assistance Manager - Recovery-CREDIT CARD Hardship Assistance Unit

- Responsible for managing customer assistance specifically related to credit card recovery and hardship cases. - Role involves handling customer queries and providing support in the recovery process. - Requires strong communication and customer management skills. - Focus on assisting customers facing financial difficulties with credit card payments. - Likely involves coordination with internal teams to resolve customer issues effectively. - Requires experience in customer service or recovery management. - The role is based in Kolkata and involves working in a structured office environment. - Emphasis on managing sensitive customer information and maintaining compliance. - The position demands problem-solving skills and empathy towards customers in hardship. - May require knowledge of credit card products and recovery processes.