Customer Support Executive
Rohini Enterprises
Customer Support Executive
Rohini Enterprises
Park Street Area, Kolkata/Calcutta
₹15,000 - ₹28,000 monthly*
Fixed
₹15000 - ₹22000
Average Incentives*
₹6,000
Earning Potential
₹28,000
You can earn more incentive if you perform well
Job Details
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200+ applicants
Job Description
Responsibilities:
- Respond to customer inquiries and resolve issues via phone, email, chat, or social media platforms.
- Provide exceptional customer service by addressing customers' concerns, questions, or complaints in a timely and professional manner.
- Assist customers with product information, troubleshooting, order tracking, and billing inquiries.
- Ensure customer satisfaction by actively listening to their needs, empathizing with their situations, and providing appropriate solutions.
- Maintain accurate records of customer interactions and transactions using the company's CRM (Customer Relationship Management) system.
- Collaborate with other departments, such as sales, technical support, and logistics, to resolve complex issues and escalate unresolved problems as needed.
- Identify opportunities to improve customer support processes, documentation, and training materials.
- Stay updated on product features, promotions, and company policies to provide accurate information to customers.
- Adhere to service level agreements (SLAs) and performance metrics related to response times, resolution rates, and customer satisfaction scores.
- Handle customer feedback and escalate recurring issues or trends to management for further analysis and action.
Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to remain calm and courteous under pressure.
- Problem-solving abilities and a proactive approach to resolving customer issues.
- Attention to detail and accuracy in recording customer information and interactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software, email, and other customer support tools.
- Prior experience in customer service or a related field is preferred.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.
- A positive attitude and a genuine desire to help customers achieve their goals.
- High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.
Job role
Work location
Park Street, Mullick Bazar, Beniapukur, Kolkata, West Bengal, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
English level
Basic English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Rohini Enterprises
Address
Park Street, Mullick Bazar, Beniapukur, Kolkata, West Bengal, India
Job posted by Rohini Enterprises
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