What will you do?

 

•  Franchisee management (10-15) on key deliverable of Install & Services.
•  Planning network to the new area post on-boarding of new Franchisee
•  Enabling him to deliver the network in stipulated time
•  Updating network in GIS
•  Ensuring customer experience by -
  - End to end ownership of any SR assigned (Voice + DSL + Data) Product
  -Maintaining SLA parameter and ensure resolution of SR within timeline.
  - Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.
• Ensuring that franchisee is managing appropriate level of inventory & deploying the standard quality of materials
• Maintaining access network with help of other verticals
• O&M / Preventive maintenance of Access equipment
• Ensuring high network uptime with help of support from various sstackholders  
• Co-ordinate with various stake holders with timely communication on challenges faced.
• Handle escalation from internal and external customers.
• Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.
• Identify Proactive Network Rehabilitation opportunities.
• Monitor team performance and propose improvement plan.
• Training for support & skill sets development of franchisee manpower.
• Training of the franchisees’ resources so that work performed as per SOP of Airtel
• Coordination with cross functional teams CE/NOC/O&M to provide faster resolutions.

 

Our Culture Code

 

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

 

You are an ideal FIT if you have

 

•  Hands on working experience on FTTH
•  Exposure to planning, deployment, Install, Fault repair and O&M
•  Knowledge of LAN/WAN/Networking 
•  Knowledge of Modem/Router and various newer technologies
•  Should have been worked as team leader with minimum 5 team members
•  Should be capable of Liasoning with different agencies and operators. 
•  Independent Problem resolution skills
•  Experience of handling 5-10 vendors at a time
•  Should be willing to work in field on 24*7 basis if required.
•  Organized and self – motivated.
•  Knowledge sharing