CRM Technical Consultant

IN_Associate_Power Platform_MS Dynamics_Advisory _Kolkata

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Microsoft

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities

Design and customize Dynamics 365 Customer Engagement modules (Sales, Service, Marketing, Customer Insights).

Configure entities, forms, views, dashboards, business rules, workflows, plugins, and security roles.

Implement CRM automation including business process flows, custom workflows, and email routing.

Integrate D365 CRM with external systems using API, Azure services, or Power Automate.

Conduct data migration activities using Data Import Wizard, KingswaySoft, SSIS, or custom scripts.

Provide production support, troubleshoot issues, and optimize performance.

*Mandatory skill sets:

CRM Technical Consultant

*Preferred skill sets:

CRM development and customization

*Years of experience required

4 to 6 Years

*Education Qualification

BE/B.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Technology, Bachelor of EngineeringDegrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Microsoft Power Platform

Optional Skills

Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

Experience Level

Senior Level