Infra Tech Support Practitioner

IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Critical Incident Management
Good to have skills : Infrastructure Service Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Ensure client satisfaction with IT production systems and services - Manage risk to services effectively - Maintain operational support for production systems and devices Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management, Infrastructure Service Management - Strong understanding of IT production systems and services - Experience in managing infrastructure service management lifecycle - Knowledge of risk management in IT services - Ability to provide operational support for production systems and devices Additional Information: - The candidate should have a minimum of 5 years of experience in Critical Incident Management - This position is based at our Kolkata office - A 15 years full time education is required