Management Trainee - Order to Cash Collections

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee Order to Cash Collections

We are looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated)
In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player.
SAP knowledge and experience in generating reports from SAP would be an added advantage.

Responsibilities
In this role, you will be responsible for all the activities related to O2C domain.

·    Experience in B2B collection for couple of years is preffered
·    Manage the OTC collections portfolio.
·    Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.
·    Actively call customers for open invoices
·    Sending reminders and follow up as per client aligned collection strategy. 
·    Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix. 
·    Research any full open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.
·    Extract invoice level details from customer portal and other available sources to capture invoice level details. 
·    Analysis customer behavior and trend to manage portfolio well and to seek required support. 
·    Candidate would be responsible to manage high volumes accounts per month.
·    Maintain all relevant systems and tables with valid information.
·    Prepare Reports, business documents and presentations for upper management and executives. Data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting.
·    Problem-solving – to find solutions to an organization’s data management and reporting problems and to be able to adapt and modify solutions based on changing requirements. 
·    MIS - Monthly / Weekly / Daily Reports and Dashboard preparation 
·    Must demonstrate a high level of self-motivation, energy and flexibility.
·    Support team priorities and initiatives and effectively manage workload.
·    Assist Assistant Manager to prepare and submit reports to the customer as applicable.
·    Assist in SOP (Standard Operating Procedures) creation and updating.
·    Deliver the required data for audit purposes.

Qualifications
Minimum qualifications

·    B.Com Graduation (MBA – Finance preferred)
·    Relevant experience in Order to Cash

Preferred qualifications 

·    Very Good Written and Verbal Communication skills 
·    Proficient in MS Office applications, especially in MS excel 

What can we offer? 
•    Attractive salary;
•    Stable job offers - employment contract
•    Work in a multicultural and diverse environment with employees from over 30 countries
•    Genpact supports professional trainings and great career development opportunities
•    Free access to our award-winning learning platform 
•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.