Senior Manager - Lean and Quality Management

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Senior Manager - Lean and Quality Manager  

We are seeking Senior Lean and Quality professionals to join our team. This role focuses on improving efficiency, reducing waste, and streamlining processes. The ideal candidate will have deep domain knowledge of Account Receivables (AR) processes, a strong understanding of lean principles, excellent project management skills, executive presence, and significant exposure to technology. 

Responsibilities  

• Work with operations leads, vertical leads, and clients to design, implement, and drive value-generating roadmaps or transformation roadmaps (including digital and analytics). 

• Collaborate with consulting teams, solutions teams, transition teams, training departments, operations teams, and practice areas to understand and deliver contractual commitments. 

• Identify process bottlenecks with operation and functional teams; conduct root cause analysis; implement process improvements and digital solutions across the organization. 

• Support aligned teams in their lean journey for continuous improvement by operationalizing the lean approach. 

• Conduct value stream mapping (VSM), Gemba walks, floor walks to identify process improvement opportunities. 

• Lead Lean Action Workouts and Kaizen events with operations teams and clients. 

• Create transformation roadmaps for lean initiatives, work closely with business leaders for realization. 

• Deliver Lean Digital projects that improve end-to-end processes driving significant business impact for clients. 

• Conduct quality awareness sessions and lean training within the organization. 

• Initiate projects that improve end-to-end processes; set up measurement systems delivering business impact. 

• Build a culture of process excellence; drive productivity through process improvement projects aligned with business initiatives. 

• Support transition teams in volume analysis; baseline metrics; set targets for new processes. 

• Drive standardization of global best practices within the organization. 

Qualifications we seek in you! 

Minimum Qualifications / Skills 

• Bachelor's degree required; full time MBA from a premier institution preferred 

• Relevant years of experience in a Transformation, process improvement or operations role 

• Certification in Lean Six Sigma or equivalent 

• Deep Domain Knowledge: Experience in Accounts receivable processes such as collections (voice and non voice), cash applications, billing, master data management, etc. with deep domain skills in one or more areas preferably collections or cash applications. 

• Project and stakeholder Management: Excellent project management skills designing driving small large-scale improvement transformation projects 

• Consultative Partnering Skills: Good consultative partnering skills while dealing senior leadership 

• Digital Transformation Experience: Relevant experience design implementation administration digital transformation projects 

• Lean and Quality knowledge: Ability to identify Waste and streamline process 

• Self-driven Ability Drive Outcomes Independently: Self-driven ability drive outcomes independently 

Preferred Qualifications/ Skills 

• Exposure AR tools implementations like High Radius, SAP, S4HANA implementations 

• Exposure AI machine learning generative AI projects 

• Experience handling Kaizen events 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to appl