Senior Administration Officer

Senior officer- Administration - Kolkata

1. Operational Excellence

• Maintain Secondary and Primary sales databases accurately and update regularly.
• Communicate with field employees via email and phone as required.
• Send sponsorship requests and vendor bills to Head Office and follow up until completion.
• Obtain billing and bonus passwords during month-end closing for vendors/parties.
• Liaise with field staff and vendors to ensure smooth flow of information and tasks.
• Maintain and file all important documents systematically.
• Make travel arrangements for superiors, including tickets, accommodation, and logistics.
• Prepare slide presentations for cycle meetings and Senior Managers’ meetings for both divisions.
• Answer phone calls, handle correspondence, and support senior management based on strategic requirements.

2. Customer Excellence

• Provide timely support and communication to field staff to ensure smooth field operations.
• Respond professionally to queries from internal stakeholders and ensure efficient service delivery.

3. Financial Excellence

• Ensure all bills, sponsorship requests, and vendor documents are processed and sent to HO promptly.
• Follow up on financial approvals to avoid delays in payments and reimbursements.

4. Quality Excellence

• Maintain accurate, error-free documentation and sales records.
• Ensure presentations, reports, and communication are produced with high quality and professionalism.

5. Learning & Growth

• Continuously improve knowledge of sales processes, reporting formats, and administrative systems.
• Upgrade skills in MS Office (Excel, PowerPoint) and communication tools to improve productivity.