Senior Manager - Order to Cash Process

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Senior Manager for Order to Cash.
We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC 
In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to on-shore sites for Knowledge Transfer.

Responsibilities
In this role, you will be responsible for all the activities related to O2C domain
•    Own the end to end OTC process with minimum supervision
•    Manage the OTC portfolio and maintain strong customer relations & business acumen
•    Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, claims, and collections
•    Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
•    Maintain strong customer relations & business acumen. Manage Client and Process independently and with minimum supervision
•    Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes
•    Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
•    Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
•    Actively manage the business continuity plans for the process
•    Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
•    Continuous coaching and developing Managers & Assistant Managers: hire, assess, and document performance
•    Support team priorities and initiatives and effectively manage workload
•    Team management & negotiation skills. Must have a Problem solving attitude
•    Lookout for automation opportunities to bring efficiency
•    Partner with Human Resources to handle client engagement staffing levels, develop employees, manage performance issues and/or gaps, succession planning and employee retention
•    Confirm that proper escalation procedures are followed according to established business practices
•    Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
•    Understanding and Reporting of Service Level Agreement 
•    Deliver the required data for audit purposes
•    Exposure to Six Sigma training preferred, drive team to continuously improve in key operational metrics, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
•    Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
•    Making the accounting process controls established through the internal policies
•    Daily Quality Check for the matching which team has matched.
•    Updating FLM Cockpit daily

Qualifications
Minimum qualifications
•    B. Com Graduate or equivalent experience. Should be Analytically & Academically sound
•    Must have prior work experience in OTC domain along with Manager of Managers experience
•    Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
•    Excellent knowledge of MS Office and Excellent communication & presentation skills mandatory
•    Relevant OTC domain experience & SAP experience is mandatory 
Preferred
•    L3 Manager experience preferred
•    HighRadius knowledge preferred
•    Exposure to Six Sigma training preferred
•    Candidates with valid US Visa preferred
•    Experience with international process transition would be added advantage

What we offer?  
•    Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
•    Work in a multicultural environment; 
•    Various trainings (technical & soft skills); 
•    Development opportunities in a growing multinational company;
•    Experience in creating, implementing & driving Structured Action Plans

Why join Genpact?  
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation   
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities   
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day   
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress   
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.