Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Splunk
Good to have skills : Splunk Administration
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Implement effective troubleshooting strategies. - Update knowledge base articles for operational support. - Collaborate with vendors for issue resolution. Professional & Technical Skills: - Must To Have Skills: Proficiency in Splunk. - Strong understanding of Splunk Administration. - Experience with data analysis and problem-solving. - Knowledge of IT service management processes. - Familiarity with incident and problem resolution techniques. Additional Information: - The candidate should have a minimum of 5 years of experience in Splunk. - This position is based at our Kolkata office. - A 15 years full-time education is required.