Tech Lead

Power BI (4-9 Yrs / Remote)

Job Purpose:

• Responsible for managing and answering support queries submitted to the BI Team by investigating issues related to the data warehouse, SSRS reports and Power BI documents.
• Give sound customer service on all queries, escalating issues where relevant to the wider BI Team for resolution and process improvements from learnings.
• Take responsibility for own personal development with a view to upskilling and supporting the wider BI Team with development of reports and thebusiness strategy for reporting improvements.

Key Accountabilities:

• • Provide accurate and timely resolutions to incidents raised by business users in relation to management
• information solutions provided by the BI Team.
• • Run routines required to build the data warehouse.
• • Proactively engage with business users to understand the incident raised.
• • Work with the other members of the BI Team for guidance, direction and support (as required).
• • Provide updates to the BI Team on the status of incidents.
• • Provide support to the end users of our data warehouse ensuring queries are resolved within SLAs.
• • Continuously review our processes to ensure we are efficient and effective in answering support queries.
• • Ensure all processes within the team are clearly documented.
• • Follow existing processes when answering support queries, running data warehouse build routines, or
• making changes to existing solutions.
• • Actively involvement in close working relationships with other business areas, especially in relation to
• acquiring data/files to load into the data warehouse or providing information from the data warehouse.

Competencies:
• Team Working
• Communication
• Drive and Motivation
• Customer Focus
• Personal Effectiveness and Organisation
• Influencing
• Problem Solving