Customer Care Executive

We are looking for a Customer Support Executive to handle customer queries and provide timely resolutions through voice or chat support for domestic English process. The ideal candidate should have excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced BPO environment.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via calls and chat in English
• Address customer inquiries, complaints, and service requests professionally
• Resolve customer issues within defined turnaround times (TAT)
• Escalate complex issues to the appropriate department when required
• Follow company policies, quality standards, and compliance guidelines
• Meet individual and team performance metrics
• Ensure high levels of customer satisfaction through effective communication

Required Skills & Qualifications

• Excellent verbal and written communication skills in English
• Strong listening and problem-solving abilities
• Basic computer knowledge and typing skills
• Customer-focused approach with a positive attitude
• Willingness to work in rotational shifts (including night shifts, if required)

Preferred Experience

• 0–3 years of experience in a BPO/Call Center (English process preferred)
• Experience with international voice/non-voice processes is an advantage

Work Environment

• 24/7 BPO operations
• Rotational shifts and weekly offs
• Office-based / Work-from-office