Customer Relation Executive

SmartR Spaces is looking for a Customer Relation & Inside Sales Coordinator for our Kota office who will be the first point of contact for leads and walk-in clients. This role combines front-office, telesales, and basic sales coordination responsibilities.

• Key ResponsibilitiesHandle all incoming calls, WhatsApp enquiries, and website leads; record details and qualify basic requirements (budget, location, timeline).
• Do regular follow-up calls with leads as per the follow-up schedule and maintain high contact discipline.
• Manage walk-in clients at the experience centre: greet them, understand their needs, give a basic demo, and collect complete contact details.
• Schedule meetings/site visits for the senior team and ensure clients receive reminders and confirmations.
• Prepare basic quotations using predefined templates and price lists shared by the senior team.
• Coordinate internally with design, technical, and installation teams for post-sales updates and share basic status with clients.
• Maintain and update lead/Client data in Excel/Google Sheets or a simple CRM on a daily basis.
• Share end-of-day reports on calls made, follow-ups done, meetings fixed, and walk-ins handled.
• Required Skills & Qualifications0–2 years of experience in telesales, customer care, front office, or inside sales preferred; fresher with strong communication skills can also apply.
• Strong hindi and average english speaking skills; confident on phone and in-person.
• Good communication, listening, and objection-handling ability; comfortable doing repeated follow-up calls.
• Basic computer knowledge – WhatsApp Web, email, Excel/Google Sheets.
• Presentable, polite, and professional behaviour with a customer-first attitude.
• Willingness to learn about smart home and automation solutions (training will be provided).
• Work Schedule & ExpectationsFull-time, office-based role in Kota (experience centre/front office).
• 6-day working week with fixed timings aligned to customer walk-in and call hours.
• Strict discipline on attendance, responsiveness to calls, and timely follow-ups is mandatory.
• CompensationFixed salary: ₹10,000 – ₹14,000 per month depending on experience and performance in training/probation.
• Incentives based on:
• Number of qualified meetings/site visits successfully scheduled and attended.
• Number of projects closed from leads handled by you (as per company policy).